When should I use an on-board courier?
Use OBC when a smaller time-critical shipment needs personal oversight and standard air freight does not meet the need. Acceptance follows a complete feasibility check.
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On-Board Courier frequently asked questions
Direct answers on service choice, worldwide routings, goods, flights, customs, booking and responsibility.
Every worldwide assignment is subject to actual feasibility, airline acceptance, security screening, customs, sanctions and export controls, visa and entry rules, and destination-country rules.
Service choice and routing
Can Robin Critical assess assignments from, to and between countries outside Scandinavia?
Yes. We are based in Scandinavia and assess outbound, inbound and cross-trade assignments between third countries. Every assignment is subject to actual feasibility, airline acceptance, security screening, customs, sanctions and export controls, visa and entry rules, and destination-country rules.
Is the service available worldwide?
Not without qualification. Worldwide means we can assess a global routing, not that every country, departure or shipment can be accepted. All operational and regulatory conditions must be met.
How quickly can an assignment start?
It depends on when the goods are ready and when a feasible routing has been verified. We provide no response-time SLA and do not guarantee departure or arrival.
What happens after a cancellation or rebooking?
We assess the next feasible option and update the timeline. Disruption can change both routing and arrival, which are not guaranteed.
Goods and airline handling
What size and weight can be carried?
Limits vary by airline, aircraft, ticket and handling method. Send the number of pieces and exact dimensions and weight of each piece for assessment.
Can you carry lithium batteries?
Only where the item is not dangerous goods and is expressly accepted by the relevant airline and security screening. We need battery type, Wh rating, quantity, installation and safety data where relevant.
Does Robin Critical carry dangerous goods?
No. We do not undertake shipments requiring dangerous-goods capability, documentation or handling.
Can medical or biological samples be carried?
Only after specific assessment, and never where dangerous-goods or other requirements exceed our capability. The customer must provide full classification, temperature requirements and documentation.
Can valuables, cash or securities be carried?
Cash and securities are not accepted as standard. Other valuables are assessed individually against airline, security, customs, risk and insurance conditions.
Does the shipment stay in the cabin?
Where airline and security rules allow, it may travel as cabin baggage. Any checked handling must be disclosed and agreed before booking.
Customs and trade
What information is needed for a quote?
Provide collection and destination, goods-ready time, requested delivery window, contents, pieces, dimensions, weight, value, customs status and known restrictions.
Is a commercial invoice required?
Often, for cross-border commercial goods. The customer or customs broker remains responsible for correct value, commodity code, origin, Incoterm and declaration data.
Does Robin Critical clear customs?
No. We coordinate available documents with the customer, forwarder or broker and ensure the courier carries them, but we do not act as a customs broker or assume declaration responsibility.
Can you travel with an ATA Carnet or temporary export?
It can be assessed where the customer or broker has arranged a valid setup. We do not guarantee authority acceptance or a border crossing within a stated time.
Who pays duties and taxes?
That follows the agreed Incoterm and authority decision. The customer must give correct instructions and ensure the responsible party can pay charges when due.
Pricing, booking and status
How is the price calculated?
Each assignment is priced from routing, tickets, courier time, connections, local transport and practical requirements. A price follows the feasibility check.
Is a quote a confirmed booking?
No. A quote or enquiry is not a confirmed booking. The assignment is booked only after Robin explicitly confirms it and the terms are accepted.
Which milestone updates are provided?
They are agreed per assignment. Common milestones include collection, airport, departure, arrival and final handover, but those times are not guarantees.
Will I receive proof of delivery?
Yes. After completed handover, we normally document the time, place and recipient under the agreed setup.
Does one courier stay with the shipment throughout?
That is the starting plan where feasible. Working time, routing, visa or entry rules may require a controlled and documented courier handover.
Can a freight forwarder book white label?
Yes. We can operate neutrally, report to the forwarder and avoid direct sales approaches to shipper and consignee under the agreed setup.
Responsibility, confidentiality and privacy
Can you sign a confidentiality agreement?
Confidentiality requirements and NDAs can be reviewed before booking. We do not promise acceptance before reviewing the terms.
Is the shipment insured?
Insurance and liability terms must be checked for the specific assignment. We publish no general insurance limits; provide the goods value and your requirements before booking.
What information is the customer responsible for?
The customer is responsible for accurate and complete contents, classification, value, dimensions, weight, recipient and trade and customs data.
How is personal information handled?
We use contact, travel and recipient data to assess and carry out the request under our privacy policy. Do not send more personal data than the assignment requires.
Can Robin help with sanctioned or licensed exports?
We may request evidence for assessment but do not provide legal export-control advice. The customer remains responsible for licences, end-use information and legality.
Can an assignment go to a visa-required country?
Only where a courier can actually satisfy visa and entry requirements for the routing. This is checked before acceptance and may make an assignment infeasible.
Can the consignee change in transit?
Only after verified instructions and renewed customs, security and delivery checks. A change may affect price, time and feasibility.
What if the goods information is incorrect?
The assignment may be stopped, replanned or declined. Additional cost and delay may arise, and no departure or arrival is guaranteed.
Have a specific assignment?
Send routing, timing, contents, dimensions and weight for a feasibility assessment.
Request assessmentAn enquiry is not a confirmed booking.